Privacy Policy

Louvoe (“we”, “us”) respects your privacy. This policy explains which personal data we collect on louvoe.store, why, and what your rights are under the GDPR.

What we collect

• Messages you send us. When you use the contact form, the Society form or ask Amélie, our concierge bot, to forward a question, we store your name, email address, your message and, for chat, the conversation so we can answer you.
• Newsletter. If you join our newsletter we store your email address until you unsubscribe.
• Chat questions. Questions you type to Amélie are processed on our own server to find an answer. They are only stored when you choose to send them to our team.
• Your bag. The pieces you save in your bag are stored only in your own browser (local storage) and never sent to us.

Why we use it

We use your data only to answer your questions, handle your consultation or membership request and, if you asked for it, send our newsletter. The legal basis is your consent and our legitimate interest in answering requests you start.

Partners

Products on Louvoe are sold by Zazzle and Amazon. When you click through to them, their own privacy policies apply, and they may set cookies to record that you came from Louvoe (see our Cookie Policy).

How long we keep it

Inquiries are kept for up to 24 months after our last contact, newsletter addresses until you unsubscribe.

Your rights

You may ask to see, correct, export or delete your data, or object to its use, by emailing hello@louvoe.com. You may also complain to your data protection authority (in the Netherlands: Autoriteit Persoonsgegevens).